WCI Recap: Behind the Claim with Stacie Haines

Dental claims may seem simple. The clinical picture can tell a different story. 

A broken tooth can raise questions around pre-existing conditions, causes, and treatment. 

At WCI 2026, Stacie Haines, Director of Clinical Operations at HeadsUp Healthcare, spoke with WCI-TV about why seeing the full clinical picture matters and how it can help bring clarity to complex dental claims. 

“Most people see a broken tooth — we see everything that goes with it.” 

What does this perspective mean for you?

For adjusters and nurse case managers, the right clinical insight can help: 

Bring clarity and confidence to the injury and treatment path 

Deliver savings by ensuring care is appropriate for the injury

Improve coordination across everyone involved in care

Keep the right care moving toward recovery 

Not every injury follows a standard path. HeadsUp Healthcare was built for specialized needs that can make a claim more difficult to navigate, bringing together deep expertise in dental, above-the-neck, and behavioral health care with dedicated coordination – from referral through recovery.